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Surgery News

Vacancies

The closing date for applications for the reception staff positions has now passed.

Ordering Online

We have now de-commissioned the prescription form on the website. If you wish to continue ordering your prescriptions online you will need to use the online service Waiting Room. If you already have a username and password you can log in here.  If you require a username or password all you need to do is contact the surgery via email: info@wivdocs.nhs.uk, telephone or by speak to a member of our reception team at either branch and provide us a unique email address (for patient confidentiality purposes) where you can receive the welcome email (containing the username and password) and any notifications from the waiting room when you order medication or book an appointment.

If you do not wish to use Waiting Room as an online service you are still able to via order your repeat prescriptions using any of the alternative methods listed here

Patient Survey Results

We have now compiled the results of the patients survey which was undertake in the surgery in November if you wish to view the results they are available from the download link below.

Download Results Here

Download Report Here

Friends and Family Test

The friends and family test is now available (as of December 1st) in both branches, at Wiveliscombe you will be able to complete the test electronically and at Milverton you will be able to complete the test in paper form until the electronic system is in place. If you wish to complete the test and it is not readily available to you please ask at reception.

Patient Group Newsletter

The patient group winter newsletter has been published and is now available for you to download from the following link. Download Here

 Patient Survey

It is important for us at the Lister House Partnership to understand what we can do to improve the services you are provided when visiting one of the 2 branches we run, as such we have devised a Patient Survey which will help us address those issues when the opportunity arises.

If you would like to take part in the survey you can pick up a form from either surgeries reception from the 10th November or you can download and print a copy here. We ask that if you take the survey away (it’s only a short survey so you should not need to) or print one that you return it by the 21st November so that we can collate the results. 

 DNA News 

As we said we would publish the DNA (Did Not Attend) Statistics, as we feel that it is important for patients to understand the impact of not attending their appointment. To the patient not attending it is only one appointment but to the patient who is unable to get an appointment only to find that a number of appointments may have been missed on that day is not so helpful.

September

DR's - 19 (Averaging almost 1 per day)

Nurses – 37 (Averaging Over 1 Per Day)

Can we ask that if you cannot make your appointment could you please call the surgery or email info@wivdocs.nhs.uk and cancel as the appointment can then be allocated to someone else.

 Technology Update

In order to meet the GMS (General Medical Service) requirements for 2014-2015 with regards to patient access to information technology changes need to take place, on our page Technology Update we will be keeping you up to date on the changes which are being made to meet these requirements and any other changes we make which will change the way you interact with the surgery using technology.

More Appointments Bookable Online 

From October 1st we now offer a larger number of doctor’s appointment which can be booked online. Online booking is available via the Waiting Room (Online) service, if you already have a waiting room (online) account you need only go to the ‘Book An Appointment’ Section. If you do not have a waiting room account all you have to do is register a unique email address (for patient confidentiality) with us either at the surgery or by emailing info@wivdocs.nhs.uk and an account will be created for you.

Health Matters

A couple of new section has been added to the 'Health Matters' section of the website, we have now provided information entitled 'Bowel Cancer Awareness' and 'Men's Health'. More sections will be added over the coming weeks.

HOW INFORMATION ABOUT YOU HELPS US TO PROVIDE BETTER CARE

Information about you and the care you receive is shared in a secure system by healthcare staff to support your treatment and care.

It is important that the NHS can use this information to plan and improve services for all patients. Information from all the different places where you receive care, such as your GP, hospital and community service, will be linked to provide a full picture. This will give a comparison of the care you received in one area against the care you received in another, to show what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure the best care possible is provided for everyone.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff.

If you wish to opt out you will need to complete a form and return it to the surgery, you can print off the form for yourself by clicking HERE.

Further information is contained in the leaflet “How information about you helps us to provide better care” and the Frequently Asked Questions document.

Medicine Wastage

Don't waste medicines!

MEDICINES WASTED COST THE NHS £3 MILLION IN SOMERSET ALONE EACH YEAR

Imagine that figure across the country! £ Billions? Possibly.

What can you do to reduce waste?
  • Only order what you need
  • Check what you have at home before ordering
  • If you don’t need the medicine-don’t order it
  • If you go into hospital, take your medicines with you
  • THINK BEFORE YOU ORDER

For more information on the waste campaign visit http://www.medicinewaste.com/

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