Surgery News


The surgery is currently recruiting for 2 additional part-time reception positions, please click here for details

Ordering Online

We have now de-commissioned the prescription form on the website. If you wish to continue ordering your prescriptions online you will need to use the online service Waiting Room. If you already have a username and password you can log in here.  If you require a username or password all you need to do is contact the surgery via email:, telephone or by speak to a member of our reception team at either branch and provide us a unique email address (for patient confidentiality purposes) where you can receive the welcome email (containing the username and password) and any notifications from the waiting room when you order medication or book an appointment.

If you do not wish to use Waiting Room as an online service you are still able to via order your repeat prescriptions using any of the alternative methods listed here

Patient Survey Results

We have now compiled the results of the patients survey which was undertake in the surgery in November if you wish to view the results they are available from the download link below.

Download Results Here

Download Report Here

Cervical Cancer Prevention Week – 25th – 31st January 2015

Cervical screening rates are falling nationally year on year, and coverage sits around 78% across England.  However coverage is as low as 62% in some local areas.  In addition the incidence of cervical cancer has increased by more than 50% over the past decade for women under 40 from 12.5/100,000 in 2000/2 to 19.2/100,000 women in 2009/11 .  Cervical cancer is preventable by regular attendance for screening tests.  If you think you are due for a screening or have any concerns or queries please speak to a member of the nursing staff during your next appointment or request a telephone consultation at the surgery.


Friends and Family Test

The friends and family test is now available (as of December 1st) in both branches, at Wiveliscombe you will be able to complete the test electronically and at Milverton you will be able to complete the test in paper form until the electronic system is in place. If you wish to complete the test and it is not readily available to you please ask at reception.

Patient Group Newsletter

The patient group winter newsletter has been published and is now available for you to download from the following link. Download Here

 Patient Survey

It is important for us at the Lister House Partnership to understand what we can do to improve the services you are provided when visiting one of the 2 branches we run, as such we have devised a Patient Survey which will help us address those issues when the opportunity arises.

If you would like to take part in the survey you can pick up a form from either surgeries reception from the 10th November or you can download and print a copy here. We ask that if you take the survey away (it’s only a short survey so you should not need to) or print one that you return it by the 21st November so that we can collate the results.

FLU Vaccinations


We have now completed all the flu clinics for this year. The uptake has been very good, however we still have plenty of vaccinations in stock (if you were unable to attend a clinic) so please reminded that the adult vaccine can be given up until 01/03/15 for anyone who meets the criteria below.  


If you qualify and would still like a vaccination please call the surgery to book a nurses appointment and let them know it is for flu vaccination.


You will qualify for a flu jab if you are:

  • are 65 years of age or over 
  • are pregnant
  • are living in a long-stay residential care home or other long-stay care facility
  •  receive a carer's allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
  • are a healthcare worker with direct patient contact or a social care worker 
  • are 2,3 or 4 years old.
  • or suffering from a chronic illness; chronic (long-term) respiratory disease, such as asthma (that requires inhaled or tablet steroid treatment or has led to hospital admission in the past), chronic obstructive pulmonary disease (COPD) or bronchitis, chronic heart disease, such as heart failure, chronic kidney disease, chronic liver disease, such as hepatitis, chronic neurological conditions, such as Parkinson's disease or motor neurone disease, diabetes, problems with your spleen – for example, sickle cell disease, or if you have had your spleen removed or a weakened immune system due to conditions such as HIV and AIDS, or as a result of medication such as steroid tablets or chemotherapy


 DNA News 


As we said we would publish the DNA (Did Not Attend) Statistics, as we feel that it is important for patients to understand the impact of not attending their appointment. To the patient not attending it is only one appointment but to the patient who is unable to get an appointment only to find that a number of appointments may have been missed on that day is not so helpful.


DR's - 19 (Averaging almost 1 per day)

Nurses – 37 (Averaging Over 1 Per Day)

Can we ask that if you cannot make your appointment could you please call the surgery or email and cancel as the appointment can then be allocated to someone else.

Patient Notice – Phasing Out the Prescription Form

The surgery will be phasing out the website prescription form over the coming months. As an alternative to the form we offer the Waiting Room (Online) service from which you can order your repeat prescriptions. In addition you can use the Waiting Room (Online) service to book a selection of pre-bookable appointments and view any allergies we have recorded for you.

To use the Waiting Room (Online) service you will need to register your e-mail address with us. Once the prescription form has been removed at the end of January you will either have to register to use the service (to order repeat prescriptions online) or request your repeat prescriptions using one of our other methods. Leaflets instructing in the use of Waiting Room (Online) service will be available on the website and in the surgery soon and you can register by either giving us your email address at the surgery reception or emailing and requesting to be registered.

Seasonal Flu Information

The free flu vaccination is important and available to the over 65’s, adults and children over 6 months of age who are at risk because of existing medical conditions, carers, pregnant women and children aged 2 to 4 years.

If you need any further information about the flu virus and the vaccination process please see the links below

English Version

Polska Wersja

 Technology Update

In order to meet the GMS (General Medical Service) requirements for 2014-2015 with regards to patient access to information technology changes need to take place, on our page Technology Update we will be keeping you up to date on the changes which are being made to meet these requirements and any other changes we make which will change the way you interact with the surgery using technology.

More Appointments Bookable Online


From October 1st we now offer a larger number of doctor’s appointment which can be booked online. Online booking is available via the Waiting Room (Online) service, if you already have a waiting room (online) account you need only go to the ‘Book An Appointment’ Section. If you do not have a waiting room account all you have to do is register a unique email address (for patient confidentiality) with us either at the surgery or by emailing and an account will be created for you.

Health Matters

A couple of new section has been added to the 'Health Matters' section of the website, we have now provided information entitled 'Bowel Cancer Awareness' and 'Men's Health'. More sections will be added over the coming weeks.

Using Waiting Room

If you currently use the prescription line, the repeats box, website form or fax to order repeat prescriptions you might find the Waiting Room (online -service) of assistance when you need to order new items. All you need is a unique email address and we can sign you up at the surgery. You will then be able to log-in to the site and select your repeat items from a list and order them.



If you already have a waiting room account but dont remember the details we can also reset your password so please ask.



Information about you and the care you receive is shared in a secure system by healthcare staff to support your treatment and care.

It is important that the NHS can use this information to plan and improve services for all patients. Information from all the different places where you receive care, such as your GP, hospital and community service, will be linked to provide a full picture. This will give a comparison of the care you received in one area against the care you received in another, to show what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure the best care possible is provided for everyone.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff.

If you wish to opt out you will need to complete a form and return it to the surgery, you can print off the form for yourself by clicking HERE.

Further information is contained in the leaflet “How information about you helps us to provide better care” and the Frequently Asked Questions document.

Lister House Patient Survey Results

The results of the Lister House Patient Survey are now available for you to read, please click the links below to view the summary, certificate or the full report. You can now also view the practice report and action plan which has resulted from the survey.
Patient Survey Overview Sheet - Click Here to View 
Patient Survey Certificate - Click Here to View
Patient Survey Full Report - Click Here to View
Practice Report and Action Plan - Click Here to View



The HSCIC (Health & Social Care Information Centre) is currently conducting a National Audit of diabetes patients.  Information is collected electronically and will be used to assess standard of care given and improvements which may be necessary.

The Audit collects information on:

  • How many people with diabetes are registered at a GP Practice or diabetes clinic
  • Whether patients have had the nine key diabetes healthcare checks
  • Whether patients who have had the checks has achieved the targets for glucose control, blood pressure and cholesterol

Anonymised information collected through the Audit may be used for other research.  However the information will only be shared if the research is:

  • Formally authorised through the usual strict ethical approval process for medical research
  • Related to improving the care of people with diabetes


Health Check

Worried about your health?Then visit the NHS Direct's, Check your symptoms page for a simple check

list to find out more about symptoms you may be experiencing.

Medicine Wastage

Don't waste medicines!


Imagine that figure across the country! £ Billions? Possibly.

What can you do to reduce waste?
  • Only order what you need
  • Check what you have at home before ordering
  • If you don’t need the medicine-don’t order it
  • If you go into hospital, take your medicines with you

For more information on the waste campaign visit

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