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Patient Information » Appointments

Appointments

The surgery is committed to improve appointment availability by enabling patients to see a GP within 24 hours of a request.

Online Booking

We offer a facility enabling patients to book appointments online. To register for the service you will have to have a unique email address that only you use, ask the reception staff at the surgery to add the email address to your record.

Extended Hours

The Surgery provides early or late appointments as part of the Extended Hours Scheme. This provides working patients with greater flexibility regarding appointment times. Please see our Consultation Times section for more information.

Same Day Appointment

To make this work, we now offer appointments on the same day of request. To make an appointment please telephone, or visit the surgery between 08:30am - 6:30pm and you will be seen by a GP the same day. If this is inconvenient you may request a pre-bookable appointment.

Pre-bookable Appointment

If you cannot attend the same day, a forward booked appointment can be made. We will try and match your needs as closely as possible with regard to GP, time and day.

Follow up Appointment

The GP may advise you to make an appointment, following a consultation, in 'n' weeks time. The receptionist will identify a time for you as close as possible to the target date with the Doctor of your choice.

Telephone Appointments

You can request a telephone appointment instead. Telephone appointments are 5 minute slots and are part of a GPs normal surgery. Please make sure you let the receptionist know the telephone number you can be contacted on and make sure you are available approx 15 minutes either side of the time (this allows for any delay by the GP due to emergency visits). Please note Mobile Telephone numbers will not be accepted for a telephone consultation.

To make an appointment

Choose one of the following options:

• Telephone Wiveliscombe 01984 623471.
• Telephone Milverton 01823 400236.
• Visit the surgery in person where the receptionist will be on hand to help.

The following points should be noted:

• Please do not telephone for an appointment before 8.30am. Appointments can be booked between 8.30am -6.30pm.
• It is advisable that children under the age of 16 be accompanied by an adult.
• We will make an exception to this rule if the parent telephones and speaks to the doctor beforehand, explaining the reason why they cannot accompany the child to the surgery.
• Please do not bring additional members of the family to the surgery without an appointment. The GP will only deal with one patient per appointment.

Check the Opening Hours for times our receptionists are available to answer telephone calls to make appointments and for doctor availability.