Lister House Surgery is a 6600 patient, rural dispensing practice, based in the rolling countryside below the Brendon Hills in Wiveliscombe, West Somerset. The eight GPs providing surgeries in our modern, purpose built premises are supported clinically by 2 Advanced Nurse Practitioners, 2 Practice Nurses and 1 Health Care Assistant. Non clinical support is provided by our reception, dispensing and administration teams who have many years of experience working within GP Practice.
We operate a daily Triage system and patients requesting to be seen on the day of contact will be offered a return call from our Duty Team (our Duty GP or Advanced Nurse Practitioner) and the clinician making the return call will give advice and make any arrangements for consultation that are considered appropriate. Patients wishing to book a routine appointment with their usual GP or one of the surgery nurse team will be offered an appointment up to 5 weeks in advance.
For your information please note the following advice with regard to how we communicate electronically to ensure best care for you, the patient:
- Choose and Book. Referrals to the hospital are now made electronically, the patient has the opportunity to choose an appointment that matches their availability and at a hospital of choice.
- IT Systems – The medical system is linked to the national spine and, in due course, a GP will have access to the patient’s hospital record.
- Scanning. All outside letters received are scanned directly into the patient’s electronic record. This means that GPs can see any hospital letters almost immediately, saving considerable time looking through notes for a specific letter.
- Patients who register for the surgery online facilities are able to make appointments and request repeat medications (please ask at reception if you require further details)
- Patients at the Wiveliscombe surgery have access to free Wifi
- Patients living in the Milverton area able to collect their prescribed medication from the Milverton Community Room by prior arrangement and will have access to limited health care and village agent services as announced.