Booking Appointments Online

Would you like to be able to access services at any time. day or night, and book an appointment or request a repeat prescription at the best time for you?

Our online system Patient Access will provide you with access 24/7.

To register for this service:

Please bring along to the Surgery a photo ID together with a proof of address (dated within the last 3 months) and Reception will ask you to complete an application form.

You can find out more information about Patient Access from the website here – but you can only register by bringing documentation to the Surgery.

Proxy Access Service

Our online service now has the added feature of enabling proxy-access, which means you can access on behalf of relatives or those you care for to book appointments, request repeat prescriptions and, where appropriate, view and share medical records.

Who is the proxy service aimed at?

The proxy feature is designed where it is necessary to access the system on behalf of someone else, such as:

  • Families with young children
  • Those who care for a family member or friend who finds accessing the internet difficult
  • Professional carers

You can now request to act as a proxy for children, relatives and dependants that you care for and are patients at Lister House Surgery using Patient Access or the NHS App.

This enables a parent, family member or carer to act on behalf of the patient with their access tailored accordingly. The proxy feature includes appointment booking, repeat medication requests, text messaging and, where applicable, access to medical records, and can easily be accessed by the proxy once the patient has been linked.

For children under 11 parents or authorised carers should complete a proxy access form. This access becomes restricted to appointment booking and repeat medication requests for minors aged 11-16 and then the rights are automatically switched off when the child reaches 16.

Proxy Consent Form and Proof of ID required

The Practice are required to take copies of the proof of ID for the proxy access process to be completed.

NHS staff, patients and visitors must continue to wear face coverings in healthcare settings, unless they are exempt.

Please help us reduce the risk of infection for our staff and patients by following this guidance.