Sadly, we have noticed an increase in the level of verbal abuse and aggressive behaviour towards our Practice team and we would like to take the opportunity to remind patients of our agreed statement regarding behaviour and acceptable standards:
As a Practice we are very aware that visiting your GP can, at times, be stressful and concerning for patients. Delays in obtaining appointments and delays in surgery times, due to unforeseen emergency appointments, can also add to these concerns.
We always strive to meet patient expectation and deliver the highest standards of healthcare. For the vast majority of our patients we achieve this, despite the steadily increasing demand for services that exists today within the NHS.
Our staff come to work here with the desire to care for others and it is important for all members of the public and our staff to be equally treated with respect. We aim to treat every patient with respect and in a polite and friendly manner. We simply ask that you treat the staff, doctors and other patients here the same way.
In line with the rest of the NHS and to ensure this is fully observed, we have instigated a Dignity at Work and Zero Tolerance policy, whereby aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.
Anyone patient who verbally abuses a member of practice staff will be sent a letter from the Practice detailing the nature of the abusive incident and explaining why this is unacceptable behaviour. Any future violation of this policy may result in removal from the Practice patient list. The Police will be called in all cases of violence
The Practice feels sure you will understand that proper behaviour is absolutely necessary for our staff and patients alike and that non observance will not be accepted. ��