Dispensing Advice

LISTER HOUSE SURGERY

ADVICE FOR PATIENTS

 Lister House is a dispensing Practice which means that if you live 1.6 km or more (as the crow flies) from a chemist, the surgery is able to dispense your medication.

Having your medication dispensed by the surgery has benefits for you the patient:

  • If your doctor / nurse issues a prescription during a consultation, you will be able to have the medication dispensed with 15 minutes rather than making a separate journey to the chemist
  • The dispensary has the benefit of being able to refer to the GP prescriber immediately if there is a problem with the prescription – e.g. medication prescribed not available owing to supplier stocks – in order to obtain an alternative
  • Team members also have direct access to our clinical Pharmacist who has many years of experience and is able to advise with regard to prescribed medication
  • The dispensary holds a large stock of medication. If we don’t have an item in stock we are able to obtain with 24 hours as we have two deliveries a day from our suppliers.
  • We have seven dispensary team members who have a number of years of experience working within the surgery dispensary and seek to provide a high level of service to all of our patients.
  • Each dispensary team member completes regular training with Quality and Safety of great importance
  • The Practice satisfies the Dispensing Quality Scheme annually.

To order your repeat medication you can:

  • Register for our online system (details available on our website or from one of our reception team)
  • Telephone requests between 10.00 – 13.00 daily
  • Tick your repeat card and place in the post boxes provided

To ensure that we are able to process your medication to ensure that you do not run out of medication we would ask you to allow 96 hours (4 working days) so we are able to receive, process, review and arrange delivery of the medication.  Additional time over busy periods – e.g. Christmas and Bank Holidays is always appreciated.

If you run out of medication:

Patients are encouraged to regularly check their supply of medicines to ensure that they allow sufficient time for re-ordering.  If you do, however, make a mistake and run out of medication we will always try and help.

We will try and process your request and ask you return to the surgery later that day (after 5.00 p.m.).

We must stress that some medication needs to be ordered therefore it may not always be possible to have the medication available on the same day.  In these cases a prescription would be offered to you so that you may try and obtain the medication from a chemist.

Collecting Medication:

When collecting your medication you will be asked to confirm your name and address and be asked to sign for the medication.

If you are exempt from paying a prescription charge you will be asked for proof of exemption.

Medication Collection Arrangements 

Our dedicated and experienced dispensary team will be issuing dispensed medication from a dedicated service point within the waiting room.

Medication can only be collected during Dispensary opening times.

Please note the following times when Dispensary will be open:

Monday to Friday:     0830 – 1300           1500 – 1800

Dispensary is closed between 1 PM – 3 PM.

The dispensary will be closed from 1.00pm to 3.00pm each day to assist our dedicated team to continue to provide their high level of service to our patients  

The front desk Reception team are available to deal with appointment and other enquiries – our aim and intent is to be more available and visibly welcoming to patients when you visit the surgery.

We thank you for your cooperation.

 

Help us stop medication waste:

Wasted medication is costing the NHS £ms each year.

One main concern is medication which is regularly requested on repeat prescriptions which is not always needed – e.g. the patient has sufficient medication available to them without further issue or this medication is no longer needed.  Once medication leaves the dispensary it cannot be used for anyone else and we would ask all patients to check that the medication is needed before placing their medication request.  Unused medication within the home may present a safety risk, particularly if there are young children present.

Going abroad:

Patients who are going abroad for more than one month will be provided with medication which covers the period of travel – up to a maximum of 3 months

NHS staff, patients and visitors must continue to wear face coverings in healthcare settings, unless they are exempt.

Please help us reduce the risk of infection for our staff and patients by following this guidance.