Lister House Partnership

Lister House Surgery, Croft Way, Taunton, Somerset, TA4 2BF
Tel: 01984 623471
WE ARE STILL HERE TO HELP YOU.....

We would like to remind all patients that we are here to help and operating at normal capacity.
If patients have any concerns or medical problems - please phone the Surgery rather than delay seeking advice and treatment.
Our clinical team is fully staffed and ready to deal with all patient enquiries.
We want to make sure our patients continue to receive the fullest level of care - therefore please access patient services as you would normally by telephoning us.

Calling the Surgery during Coronavirus:

We are receiving reports that our telephones are now very busy.
With the change in working due to Covid-19 we are offering a telephone triage system and asking that patients call the Surgery more than usual.
This has resulted in a much higher volume of telphone calls throughout the day.
To help us to help you and respond to your needs can we please ask that you:
◙   If your call is ROUTINE and does not require clinical assistaince on the day, please try to avoid peak times - IE: call after 0830 - 1000 each day.
◙   Remember that we have reduced staffing levels during the lunch period (1200 - 1400).
◙   If you are unable to get through on the first attempt, please try again at a different time rather than physically coming into the Surgery. You should only be attending the Surgery for pre-booked appointments or collection of medication.
Please remember if you have a life threatening condition you should ring 999 immediately. Patients can also make use of Engage Consult (our online consultation system) to send messages to their clinician, request fit notes etc.    Messages are accessed throughout the day.

Face Coverings
In line with government guidance we are asking all patients visiting the Surgery to wear face coverings before entering the premises.
Government advice on face coverings
Face coverings can limit the spread of droplets by transmission from the mouth or nose and reduce the area of spread.
A medical grade clinical mask is not necessary,  these need to be prioritised to clinical staff.  Instead a face covering is sufficient and there is guidance for people to make these at home with items they may already own as explained on the poster below.
If you have concerns about visiting the Surgery due to coronavirus - the clinician will discuss options with you.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

New Ways of Working – Online Consultations

There are 2 online systems in use to help patients access serivices from home:
Engage Consult: is an exclusively online system that provides access to online consultations and gives specific health advice and guidance.
Patient Access: is a general service that enables patients to request repeat medications and manage appointments - currently all remote Video Consultations need to be accessed through your Patient Access account. In normal times you can book appointments on Patient Access - but this is not currently possible due to Covid-19
More details on both systems are given below.........


Engage Consult - Online Consultations........
Patients can now use a new Online Consultation system that will help us provide you with ongoing care remotely.....this will especially help during Coronavirus. Online consultations can be accessed by clicking on the Engage Consult portal below (guidance on how to use online consultations:  can be found here):

YOU CANNOT USE THIS SYSTEM FOR VIDEO CONSULTATIONS - TO JOIN A VIDEO CONSULTATION YOU NEED TO LOGIN TO A PATIENT ACCESS ACCOUNT AS EXPLAINED BELOW (NB: ENGAGE CONSULT IS FOR ONLINE CONSULTATIONS - PATIENT ACCESS IS FOR VIDEO CONSULTATIONS)

Click the Engage Consult icon to access Online Consultations (Not for Video Consultations):


VIDEO CONSULTATIONS VIA PATIENT ACCESS
Video Consultations are currently being used by clinicians to provide remote care during Coronavirus.


To join a Video Consultation patients need to login to a Patient Access account - this also enables access to other useful services such as requesting medications and normally (outwith Covid) booking appointments.
Click this link to sign in to an existing Patient Access account.
-------------------------------------------------------------------------------------------------------------------------------------------------------
If you are not already registered for a Patient Access account there are currenly 2 options:
1. For instant, but temporary, registration for Patient Access click this link and register for an account. PLEASE NOTE: This will only give you temporary access to services enabling ONE video (or other) consultation ONLY
2. To register PERMANENTLY for Patient Access: complete both of the following forms and return by email to the Practice (by signing and scanning) or by post or by placing them in the outside surgery letter box:
Application Form for Patient Access
GDPR Consent Form
The Practice will then arrange your registration and contact you by phone to confirm details
When the Covid-19 epidemic situation has improved you will need to physically present documents to confirm your ID in person at the surgery
------------------------------------------------------------------------------------------------------------------------------------------------------- Guidance on Video Consultation requirements and procedure can be found under Appointments...or click: this link

______________________________________________________________________________________________________________________

*** IMPORTANT – CORONAVIRUS (CoVid-19) – LATEST GUIDANCE***

WE WOULD REQUEST THAT YOU DO NOT ENTER OUR SURGERY BUILDING IF YOU THINK YOU MAY HAVE SYMPTOMS OF CORONAVIRUS AS DETAILED BELOW:
DIFFICULTY BREATHING
NEW, CONTINUOUS COUGH
FEVER (A TEMPERATURE OF 38 DEGREES C OR HIGHER)
◙ LOSS OR CHANGE TO YOUR SENSE OF SMELL OR TASTE

*** PLEASE DO NOT VISIT THE SURGERY IF YOU ARE SHOWING THE ABOVE SYMPTOMS UNDER ANY CIRCUMSTANCES - STAY AT HOME AS PER THE INSTRUCTIONS BELOW: ***
Practice Nurse appointments are currently continuing for: childhood immunisations, smears, dressings or monitoring of high-risk medications
All routine reviews for chronic conditions (asthma, diabetes, CHD, COPD et al) are being carried out and patients will be invited to participate either by telephone of face-to-face.
Get an Isolation Note to give to your Employer
If you live with someone who has symptoms of coronavirus, you can get an isolation note to send to your employer as proof you need to stay off work.
You do not need to get a note from a GP
____________________________________________________
Use the NHS 111 online coronavirus service if:
◙ you feel you cannot cope with your symptoms at home
◙ your condition gets worse
◙ your symptoms do not get better after 7 days
Click this link to NHS 111 Online
Only call 111 if you cannot get help online.
___________________________________________________


For current NHS information and guidance on Coronavirus click:
NHS Coronavirus (Covid-19)

Covid-19: Finding New Ways to Help You…..

We are introducing new ways of working using technology to communicate with patients and carry out consultations by video link:
SMS texting by AccuRx:
In adition to sending appointment reminders to smartphones by SMS text, we are now using a system called AccuRx to send notifications and information to patients.
________________________________________________________
Coronavirus -
Milverton medicines collection point:
This service has been temporarily suspended until further notice.
Please scroll down to find contact details of local groups offering assistance with medication.
______________________________________________________ Ways Patients can Help Us....
All of the following measures have been introduced to minimise the risk of face-to-face contact:
◙     If you feel the need for assistance or need to see a clinician - please telephone the surgery and we will arrange for a clinician call-back to decide if you need to be seen
______________________________________________________
Patients can help us enormously at this time by making full use of our ONLINE SERVICES. See details towards top of this page for Patient Access registration to enable Online Services
______________________________________________________
The surgery Patient Group has some excellent guidance on how patients can help during this exceptional time - please find under the Patient Group section on main menu above
______________________________________________________

Why not download the NHS App for a simple & secure way to access a range of NHS Services – click the link to Apply:

Apply for NHS App
_______________________________________________________ ◙      For repeat medication ordering - if visiting the surgery we would ask patients to complete one of the slips provided and then post the medication order slip into the OUTSIDE letter box
◙      Medication - we are following current guidance from Somerset CCG/NHS and maintaining the existing system of 28 day prescribing
◙      As we consider different ways of working: we would ask all patients to make sure we have up-to-date contact details including: address, email, mobile and landline numbers, and to notify us of any amendments or changes required.
◙      Whilst we aim to provide our patients with a service during this exceptional time, we would ask you to respect any social distancing measures that we put in place in order to protect both staff and patients.
_______________________________________________________
___________________________________________________

Village Agent: Covid-19 Response Form

Patients can use the Response Form below to contact the Village Agent.  Please complete the form and someone will get back to you:
Village Agent Response Contact Form
____________________________________________________

Coronavirus – Impact on Patient Services

We would ask for patient understanding and co-operation at this difficult time.
As the situation with Coronavirus develops further we will be acting on received national guidance that may impact on the range of services we offer.
Also there may be disruption resulting from staff absences, other pressures or changing priorities.
We will keep patients informed of developments at all times.
Some of the measures being introduced place greater emphasis on triage and telephone or online consultations.
The priority is to reduce face-to-face contact wherever possible and to give clinicians an understanding of your clinical need before being asked to visit the surgery.
Please see below relating to non-NHS work:
Non–NHS (Private) work during the Coronavirus period
Please note that the practice will not be able to process requests for non-NHS related work, including insurance reports, medicals and other private services. We will also not be able to provide letters relating to underlying medical conditions in support of travel insurance or arrangements. We apologise for not being able to provide this service at this time, but such requests fall outside of our NHS contractual work obligations and we must focus on looking after our patients through our core-NHS provisions. We anticipate that we are likely to suffer staff shortages during this period and our available resources will be focused towards direct patient care. Non-NHS work will be resumed at the Practice when it is feasible to do so.

Wiveliscombe – Contact Details

Telephone:
Tel: 01984 623471 Email: [email protected]
Fax: N/A


Address:
Lister House Surgery
Croft Way
Taunton
Somerset
TA4 2BF

Surgery – Opening Hours

Monday 8:00 - 18:30
Tuesday 8:00 - 18:30
Wednesday 8:00 - 18:30
Thursday 8:00 - 18:30
Friday 8:00 - 18:30
Saturday Closed
Sunday Closed

Dispensary Opening Hours

Monday 0830 - 1300
1400 - 1800
Tuesday 0830 - 1300
1400 - 1800
Wednesday 0830 - 1300
1400 - 1800
Thursday 0830 - 1300
1400 - 1800
Friday 0830 - 1300
1400 - 1800
Saturday Closed
Sunday Closed
Dispensary is closed between 1 - 2 PM and no medication will be dispensed during this period.

Patient Access Poster

Click on image for larger version
Click image for larger version

Your Data & the NHS